Top
Tel: 484-863-9119   Client Login
Home » 2014
Insight Blog
Posted on: Oct 10, 2014

(CustomerThink Editor’s Top Pick)
The chorus of voices about customer experience (CX) is loud and clear. The assumption, validated in many instances, is that if a company stages positive experiences the business will thrive. This is, many claim, the new normal.
more…

Posted on: Oct 10, 2014

(CustomerThink Editor’s Top Pick)
How often have you heard that satisfied or engaged employees have a positive impact on customer experiences? more…

Posted on: Sep 09, 2014

There is consensus that customers are central to business success.

more…

Posted on: Jul 07, 2014

apology

Is it not amazing that when one screws up, little is done to repair the damage? Yet, imagine how simple it can be, if we only applied the wisdom of common sense. I could not help recalling my experience last July when Air Tran left my fellow travelers and me in a tizzy in Atlanta. more…

Posted on: Jul 07, 2014

6 Es
This is the age of the customer! The evidence is very clear – customers can go where they want to. Their wallets have become mobile. They will go where they perceive the greatest value, not only from the perspective of price more…